Privacy policy

Vesper Harmony values your privacy. We do not sell or share any personal information provided by our customers with third parties for any purpose. Additionally, we do not use personal information for promotional activities on social media or elsewhere. All payment details, whether processed through direct card entry Stripe, are encrypted and inaccessible to any employee under any circumstances.

Refund Policy

Vesper Harmony does not process refunds for items damaged during transit. Additionally, we are not responsible for packages delivered to an incorrect address. Please ensure that your shipping address is accurate before placing an order. Due to the nature of preorder items, all preorder sales are final once testing is approved. If you have any questions about your order or need to update your address, please contact at vinyl@vesperharmony.com

Terms of Service

Vesper Harmony is not responsible for any damage sustained to products due to mishandling during transit. We take every precaution to securely package our products using durable materials, such as bubble wrap and reinforced mailers, to ensure safe delivery. All records will be packed outside of the jacket to prevent seam splits and ring wear. For more details, please refer to our Refund and Shipping Policies. If you have any further inquiries, contact at vinyl@vesperharmony.com

Shipping Policy

Orders for in-stock items will be shipped within one to two weeks from the purchase date. Preorder items will be shipped within one week of the listed release date, which may change due to potential delays. If an order includes both in-stock and preorder items, the entire order will ship when the preorder item becomes available.

Vesper Harmony is not responsible for international shipments arriving damaged due to handling. We take every measure to package records securely by using bubble wrap, cardboard stiffeners, and vinyl mailers to maximize protection during transit.

We declare the full value of shipments on customs forms for international orders. In the event of a lost package, customers may be eligible for a refund of the item's value. However, this may result in customs fees upon delivery, which the customer is responsible for paying.